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get message unable to configure online
kimmer62
Member

My husband just got a new sim card for his Nokia windows phone today.  He gets phone calls and texts but can't access the internet.  When he tries to get online he gets the message unable to configure online. Do i have to take it BACK to the store?

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Re: get message unable to configure online
vzw_customer_support
Customer Support
kimmer62,

Let's save you the trip back to the store. Does he get this error message no matter what app he opens or is it just in the browser? Is his cell data turned on? You can check that by: Settings->Cellular + Sim. Make sure data connection is ON. You can also make sure it is showing Data Roaming is on as well.


ChristinaM_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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