Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
handset
JimLarsen
Member

Updated to WP8.1 couple months ago and everything was working fine.

Now handset speaker/mic doesn't work.  Phone does work with headset plugged in or connected to my car via Bluetooth.

Volume control drop down scroll bar only shows headset volume (used to show ringer volume as well).  Ringer does work.

Tried shutdown/restart, hard reset, and now have done a full reboot back to initial state.  No change.

Suggestions?

Labels (1)
0 Likes
Re: handset
vzw_customer_support
Customer Support

You have already done quite a bit to try to resolve this, JimLarsen!
At this point, we would need to check into your warranty replacement options. Is there any damage to the Lumia 928? Has it been exposed to any water/moisture that may affect the function?
If not and if you have had the device less than 12 months, you may qualify for the replacement.
I will send a direct message to get more information from you.

TamaraH_VZW
Follow us on Twitter @VZWSupport

0 Likes