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help please and thank you
michie
Newbie
‎06-30-2013 12:55 PM

why does my phone get hot when charging, liker REALLY hot!?

>>Personal information removed<<

Message was edited by: Verizon Moderator

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Re: help please and thank you
Jeremy1129
Contributor - Level 2
‎06-30-2013 02:40 PM

Ensure your not plugging it to an adapter more than 12 Volts?

If not, could be battery issue, try replacing it

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Re: help please and thank you
mjperry51
Newbie
‎07-01-2013 09:59 AM

928 battery is not user-replaceable. . .

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Re: help please and thank you
vzw_customer_support
Customer Service Rep
‎07-02-2013 01:01 PM

@michie,

Let's get your phone cooled down!

It's normal for the phone to get warm when plugged into the charger.

Is the phone only heating up when plugged into the charger? Have you tried using different outlets or a different charger?

JohnB_VZW

Follow us on Twitter @VZWSupport

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