Hey there albertabrewer,
I am excited to hear that you got one of our brand new windows phones! I hope you are enjoying it so far. Transferring contacts is extremely easy. Visit http://vz.to/sSIx1Z to utilize our contact transfer tool for step by step instructions.
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Same issue, however the new phone is already activated.
Before activating the new phone I only recall the instructions to make the back-up. I assumed that there would be some way to export the backup into a usable form.
Can I reactivate the old phone, do the transfer, then reactivate the new one?
here is the easiest way to do it.. if you are moving from a android or an iphone (maybe blackberry) to a nokia windows phone that just go to the nokia market store and download the app to transfer my contacts.. should be pretty self explanatory.. i did it for my ex, she had a sprint evo and got a nokia lumia 920. very simple and quick.