Did you turn on an accessibility setting? Which phone model do you have?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
@Ann154, I truly appreciate you taking the time to help out our fellow community members.
Making sure your phone is functioning the way you want is a must, and we are always here to help, KENNIT3. I can certainly understand you not wanting the phone to read out the things that appear on the screen.
What phone model do you have? When did your phone start doing this? You say that it reads out everything that appears on the screen. Can you provide examples of what it is reading out? (Text messages, email, alerts, voicemail, etc.) Does this happen even when the phone screen is locked?
Once we have these additional details we will be able to better assist.
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!