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i just had my nokia stop working.
leachal
Member

this is the second one I have replaced. the service rep told me to go on craig's  list and buy or trade for another phone. I need the phone for business. Is this normal service and is this the way the nokia works

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Re: i just had my nokia stop working.
primortal
Sr. Member

Definitely not normal service, the phone is still being sold on VZW.com.  Call back and get a different rep and get the phone replaced being the one you have is defective as well.

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Re: i just had my nokia stop working.
MrNYCGuy
Member

Mine froze tonight (8/19/13) after  downloading Verizon Update.  Verizon's shipping me a new (refurbished)  one.  Thankfully I reactivated my old Android phone so I'm not without a  usable phone. This is phone number 3.  Same problem occurred (frozen  screen) 16 days after I bought the phone in June.  And... even this one  has had periodic audio drop outs (only circumvented by putting on  speakerphone or plugging in headphones).

I truly hope the message is getting to Nokia.  If the phone is not dependable it needs to be replaced with something that is.

Can you hear me now?

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Re: i just had my nokia stop working.
primortal
Sr. Member

IMHOP, I don't think it's an Nokia issue but VZW recycling these refurbished phones to other customers without really sending back to Nokia to fix/replace.

There needs to be some type of "lemon law" for cell phones.  If a customer has to have the phone replaced 3 times by a carrier that a) they can leave the contract penalty free, or b) receive a brand new phone (any) at the customer choice free of charge.

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