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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
i need to reset my PUK number

i been having the problem for three hours!! please help

Edited to start new discussion.

Message was edited by: Admin Moderator

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Re: i need to reset my PUK number
Sr. Leader
Sr. Leader

You can find your PUK code by logging into your on-line MyVerizon account or, assuming you have access to another phone, by calling Customer Service.

Customer Service

Dial *611 from a cell phone

(800) 922-0204

Monday - Sunday 6 am - 11 pm

Re: i need to reset my PUK number
Customer Support

whatisthePUKtounlockmyphone We aplogize for the frustration and that you're having issues with unlocking your PUK number. Usually this information is provided by our technical support team or by logging in to My verizon. Have you reached out to technical support?

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