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my phone is totally froze up cant do anything to make it work cant power off at all
dafarwell
Member

my phone is totally froze up ..cant do anything to make it work.. cant power off at all

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Re: my phone is totally froze up cant do anything to make it work cant power off at all
GNN215
Member

Google  "Nokia Recovery Tool"  download it, connect the phone it should restore the phone with the current verizon/OS update.

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Re: my phone is totally froze up cant do anything to make it work cant power off at all
NokiaJana
Member

HI,

You can try a "soft reset" by holding down the volume down + power key at the same time until the phone vibrates and restarts (~10 seconds).

Nokia/MSFT Customer Care

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