Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
my phone is totally froze up cant do anything to make it work cant power off at all
dafarwell
Newbie

my phone is totally froze up ..cant do anything to make it work.. cant power off at all

Labels (1)
0 Likes
Re: my phone is totally froze up cant do anything to make it work cant power off at all
GNN215
Newbie

Google  "Nokia Recovery Tool"  download it, connect the phone it should restore the phone with the current verizon/OS update.

0 Likes
Re: my phone is totally froze up cant do anything to make it work cant power off at all
NokiaJana
Newbie

HI,

You can try a "soft reset" by holding down the volume down + power key at the same time until the phone vibrates and restarts (~10 seconds).

Nokia/MSFT Customer Care

0 Likes