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pricing policy
dgrubner
Member

I bought my Lumina 928 on 7/5 for $199.99, got my $50 rebate last week, love the phone. Yesterday I see it advertised on TV for FREE, (after the $50 rebate)!!? Contacted Verizon store, price matching is only good during the first 14 days. Maybe so but this is a $150 drop in 5 weeks. very unfair.

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Re: pricing policy
rcschnoor
Sr. Leader
Sr. Leader

Well, the policy is 14 days. If you were to get one at 5 weeks, someone else would want one at 6 weeks. If someone got one at 6 weeks, someone else would want one at 7 weeks. etc...

The policy is 14 days. Verizon needs to either stand by their policy or refund the difference to anyone who bought a phone which was later reduced in price.

These are electronic gadgets. The price is always going to drop. In my experience, the price match for most retailers is 30 days and you STILL fall outside of this window.

Re: pricing policy
dgrubner
Member

for some reason I can not reply on the web page but I wanted to respond. I agree with you completely but this is a 75% price drop in 5 weeks,  for a phone  introduced 3 weeks before I purchased it.  Aside from being out $150 I’d like to know why, I know technology advances at light speed but I get the feeling my hot new phone just landed on the clearance table.

>>Personal information removed<<

Message was edited by: Verizon Moderator

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Re: pricing policy
demmo86rt
Leader
Leader

This is very typical of all phones except the biggest sellers.  They just want you to sign a new contract and, if  a phone isn't moving, they drop the price, FAST.

Re: pricing policy
dgrubner
Member

This my first smart phone so I have more to learn than I thought, I’m not sorry though, this is a great phone and I am encouraging friends to check it out especially at the new price. Thanks for your feedback.

>>Personal information removed<<

Message was edited by: Verizon Moderator

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Re: pricing policy
vzw_customer_support
Customer Support

Hi dgrubner,

I hope you are loving your phone. I love mine. Thanks for reaching out to us. I can see your concern about paying more for this phone and now it's free.  Our specials change all the time.  If you were still within the 14 days worry free guarantee, we would have matched the price.  I do apologize for any inconveniences this has caused you.

Thanks, BobbyS_VZW

Follow us on Twitter @VZWSupport

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