switching services from Cricket to verizion

[dbrew]

I just switched my services from Cricket to Verizon and transferred my old number over. Everything is working fine....except I do not receive incoming calls. When people try to call me it says the number is not valid, but I can make outgoing calls, text, access email and internet. Do you know why I am unable to receive incoming calls?

[Ann154]

Did you turn off the old Cricket phone and remove the battery if possible? The porting process might not be fully complete. You can try calling customer service (1-800-922-0204) from another phone and asking them to verify the status of the port of your phone number from Cricket to Verizon Wireless.