Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. Online only. With Select 5G Unlimited plans. Buy now
end of navigation menu
switching services from Cricket to verizion

I just switched my services from Cricket to Verizon and transferred my old number over. Everything is working fine....except I do not receive incoming calls. When people try to call me it says the number is not valid, but I can make outgoing calls, text, access email and internet. Do you know why I am unable to receive incoming calls?

Labels (1)
Re: switching services from Cricket to verizion
Super User
Super User

Did you turn off the old Cricket phone and remove the battery if possible? The porting process might not be fully complete. You can try calling customer service (1-800-922-0204) from another phone and asking them to verify the status of the port of your phone number from Cricket to Verizon Wireless.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.