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sync Verizon messages
Bruce1945
Member

One phone will sync all texts to a laptop while the other phone only syncs new messages.  Different laptop but i tried both. Tried everything I can think of.

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Re: sync Verizon messages
vzw_customer_support
Customer Support

Lets get these messages synched up. Are these both the same type of phone? If you remove the working one from the laptop & then add the other, is that phone fully synched up?
BryanS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: sync Verizon messages
Sparrow06
Member

Y

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Re: sync Verizon messages
Sparrow06
Member

Y

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Re: sync Verizon messages
Sparrow06
Member

Yes

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Re: sync Verizon messages
vzw_customer_support
Customer Support

Sparrow06, we appreciate your response. Just wanted to clarify, were you saying  yes to both being the same model phone? Or the question about removing the phones? Since this issue has been happening, what steps were tried to get this going?(Want to make sure we don’t repeat the same ones if we don’t have to)  Also Have you attempted to restart both the phones and the devices that you are syncing with to see if that will help sync all messages?


TakendraW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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