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syncing contacts
Nick1016
Enthusiast - Level 1
‎05-24-2014 08:25 PM

I had to hard set my Lumia Phone for a WiFi issue.    Got that solved.   I'm having difficulty getting my contacts back.   I have them on Backup Assistant, but they are not syncing.   When I'm on my desktop, I see my contacts and I attempt to sync but they don't.   It just sits and spins in sync mode.   Any help??????Kathleen

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Re: syncing contacts
vzw_customer_support
Customer Service Rep
‎05-27-2014 05:18 AM

Hello Nick1016, let's get to the bottom of this together! The next step is to try to do the restore via the phone instead of the desktop manager. From the Start screen swipe left to display applications and then select the right arrow. Select Settings, and then select backup assistant plus. If terms and conditions appear, click agree and it will say success. Click the Next tab and it will start to restore the contacts.

WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

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