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I have a Nokia 928, screen is frozen. Tried online customer service, who referred problem to tech support, then disconnected and told me to try again later. I am alone in a rural area and need this stupid useless piece of junk.
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Press and hold the power button and the volume down button together for 10-20 seconds, until the phone restarts.
You can also remove the SIM card, then reinsert it forcing the phone to reboot.