After installing the update, anyone that sends a text to me while the phone is off disappears. They use to load when the phone was turned back on. Verizon wants to do a factory reset??? They think it is a microsoft problem??
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If this is a microsoft issue then the easiest way to correct the software that is causing the text to go "POOF" is a factory reset. Windows devices have many ways to back up your data. Back everything up first then reset the device, test it before restoring your information back to the device. If your text are good then restore, if not, contact tech support.
Verizon thinks it might be a microsoft issue but I've received different answers. One person said not to turn off my phone because text don't come through when turned back on.....lol...completely inaccurate statement. I've had so many problems with this phone...discharging battery, led screen going out, etc., I might just get a different phone and/or provider since my contract is up. I was hoping someone else had the same issue and it was a simple fix.
We actually have two Nokia Lumia 822s on our account. They are both running the current software (I even checked microsoft to be sure) and run the regular messaging service (no apps). We can send/receive text while the phones are on, however, if the phones are off, any text sent does not come in when they are powered up. This is impacting both phones and started when the new software update was done two months ago. The other issues occurred before the update and were manufacture defects. This leads me to believe that it is a microsoft software issue/glitch to not keeping text in que when powered off. I'm not sure how a factory reset will help if it is a problem with the software. That is a major hassle to not be sure if it resolve the issue.