Ncataldo, being able to save your pictures is one of the most important parts of your phone. We certainly want you able to preserve your memories. I reviewed the online instructions and I wanted to clarify where you were seeing the step giving you trouble.
http://vz.to/1LRIghw will allow you to link to the official instructions on the process. Are you able to have your computer recognize the phone? What operating system does your computer have?
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