tried to change email account password, wont alow me to do this ???

[thenavydog]

I am having a problem changing the password on my mobile email account from my phone, how do I fix ???

[vzw_customer_support]

thenavydog, great question! We'd be happy to help out. For starters, what model of device are we working with? Is this a personal or corporate email account? Are you just attempting to update the password? Have you attempted to remove the email account and re-add it to the device?

AdamG_VZW
Follow us on Twitter @VZWSupport

[thenavydog]

I have a Samsun SCHU680 Convoy devise.

yes I have tried to set up the correct password and get message that it is invalid.

I removed the original account and tried to set up a new account using the same use-rid and password and am not able to do that either

get same message each time

Sent from Windows Mail

[acraftylady]

When you access your email from online does the password work ok there?  Mary

[thenavydog]

yes it works fine

even tried to add a different email account same problem

It doesn't like me.

[acraftylady]

Well that is very strange, never had that hapoen.  I would contact your email provider and see if they have suggestions.  Mary

[vzw_customer_support]

Hey there thenavydog!

First, let me ask if you are able to use your PC to get into your email? Please make sure that you are able to do that, then try again on the device. Keep me posted, thank you!

ChristinaB_VZW
Follow us on Twitter @VZWSupport

[thenavydog]

I have no problem with accessing my email from my desk top.

In addition I deleted the account and tried to set up a new on the cell phone and I get the same messages.

What is happening with Verizon ????

Sent from Windows Mail

[vzw_customer_support]

Hi Thenavydog,

Thanks for the additional details! What type of email account are you trying to add? (pop, exchange, etc). What software version is your Convoy on? Go to Menu>Settings & Tools>Phone Info>Press SW/HW Version.

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

[thenavydog]

This is what is displayed

S/W V.U680.NE2

PRL V.53435

ERI V.5

Browser Opera mini 6.0

Brew Mobile Plat 1.0.4

Sent from Windows Mail

[vzw_customer_support]

Thanks for all the details, thenavydog. You said you tried setting it up on a new cell phone as well. Was that a Convoy too? As you enter the password, can you see the characters the phone is entering? What type (Yahoo, MSN, AOL, etc) of email is it?

 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

[thenavydog]

yes it was the same phone.

Microsoft live.com

I never had this problem with Sprint

Sent from Windows Mail

[acraftylady]

What model phone are you doing this on?   Mary

[thenavydog]

Samsung Convoy SCHU680

Sent from Windows Mail

[vzw_customer_support]

Thanks for confirming, @thenavydog!

Have you tried adding the email account with the updated password on a different mobile device?  I would like to see if you experience the same problem on a different mobile device.  Please keep me posted.

AnthonyTa_VZW
Follow us on Twitter @VZWSupport