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tried to change email account password, wont alow me to do this ???
thenavydog
Newbie
‎01-02-2015 03:36 PM

I am having a problem changing the password on my mobile email account from my phone, how do I fix ???

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Re: tried to change email account password, wont alow me to do this ???
vzw_customer_support
Customer Service Rep
‎01-04-2015 03:41 PM

thenavydog, great question! We'd be happy to help out. For starters, what model of device are we working with? Is this a personal or corporate email account? Are you just attempting to update the password? Have you attempted to remove the email account and re-add it to the device?

AdamG_VZW
Follow us on Twitter @VZWSupport

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Re: tried to change email account password, wont alow me to do this ???
thenavydog
Newbie
‎01-04-2015 05:20 PM

I have a Samsun SCHU680 Convoy devise.

yes I have tried to set up the correct password and get message that it is invalid.

I removed the original account and tried to set up a new account using the same use-rid and password and am not able to do that either

get same message each time

Sent from Windows Mail

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Re: tried to change email account password, wont alow me to do this ???
acraftylady
Specialist - Level 2
‎01-05-2015 08:09 AM

When you access your email from online does the password work ok there?  Mary

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Re: tried to change email account password, wont alow me to do this ???
thenavydog
Newbie
‎01-05-2015 10:10 AM

yes it works fine

even tried to add a different email account same problem

It doesn't like me.

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Re: tried to change email account password, wont alow me to do this ???
acraftylady
Specialist - Level 2
‎01-06-2015 07:59 AM

Well that is very strange, never had that hapoen.  I would contact your email provider and see if they have suggestions.  Mary

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Re: tried to change email account password, wont alow me to do this ???
vzw_customer_support
Customer Service Rep
‎01-06-2015 05:40 PM

Hey there thenavydog!

First, let me ask if you are able to use your PC to get into your email? Please make sure that you are able to do that, then try again on the device. Keep me posted, thank you!

ChristinaB_VZW
Follow us on Twitter @VZWSupport

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Re: tried to change email account password, wont alow me to do this ???
thenavydog
Newbie
‎01-07-2015 09:57 AM

I have no problem with accessing my email from my desk top.

In addition I deleted the account and tried to set up a new on the cell phone and I get the same messages.

What is happening with Verizon ????

Sent from Windows Mail

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Re: tried to change email account password, wont alow me to do this ???
vzw_customer_support
Customer Service Rep
‎01-09-2015 10:24 AM

Hi Thenavydog,

Thanks for the additional details! What type of email account are you trying to add? (pop, exchange, etc). What software version is your Convoy on? Go to Menu>Settings & Tools>Phone Info>Press SW/HW Version.

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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Re: tried to change email account password, wont alow me to do this ???
thenavydog
Newbie
‎01-09-2015 11:16 AM

This is what is displayed

S/W V.U680.NE2

PRL V.53435

ERI V.5

Browser Opera mini 6.0

Brew Mobile Plat 1.0.4

Sent from Windows Mail

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