we are receiving messages but cant retrieve them?

[amitchell]

my daughter is receiving text messages but we can't open or see them.

we think she may have locked something on her phone called the Vault?

the manual doesn't haven anything about this in it.

any suggestions?

[vzw_customer_support]

Let's get these messages rolling in, amitchell! What model is the device? Is this only affecting text messages or picture messages as well?


Thank you,

YaleK_VZW

Follow us on Twitter @VZWsupport