we are receiving messages but cant retrieve them?
amitchell
Newbie

my daughter is receiving text messages but we can't open or see them.

we think she may have locked something on her phone called the Vault?

the manual doesn't haven anything about this in it.

any suggestions?

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vzw_customer_support
Customer Service Rep

Let's get these messages rolling in, amitchell! What model is the device? Is this only affecting text messages or picture messages as well?


Thank you,

YaleK_VZW

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