when can i update my nokia lumia icon to windows 8.1?
fokini
Enthusiast - Level 1

when can i update my nokia lumia icon to windows 8.1?

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1 Solution
scon36
Enthusiast - Level 3

I'm not sure VZW is to blame. Microsoft/Nokia is still in the process if rolling out updates. The first update (Cyan) still doesn't show that it is ready for rollout for the Icon, and the newest (Denim) has been promised in Q4 of this year. VZW hasn't held these back, MS/N don't have them ready. That's my take.

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23 Replies
davebo31
Enthusiast - Level 1

I spoke with Microsoft and Nokia support. Both said that the update has been released to Verizon.

littlenemo
Enthusiast - Level 1

This is a very frustrating situation. As a consumer all I know is that there is an update for my Nokia Icon Windows Phone, an update advertised on national television, but it is not being made available to my phone! I guess the lesson/message is don't buy a Windows Phone from Verizon.

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scon36
Enthusiast - Level 3

I'm not sure VZW is to blame. Microsoft/Nokia is still in the process if rolling out updates. The first update (Cyan) still doesn't show that it is ready for rollout for the Icon, and the newest (Denim) has been promised in Q4 of this year. VZW hasn't held these back, MS/N don't have them ready. That's my take.

tomaras
Enthusiast - Level 1

That's not my take. I blame Verizon because they do not care enough for Windows Phone to even stock accessories for the phones. It's even hard to find the phones in the stores as they have zero signage.

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Not applicable

tomaras wrote:

That's not my take. I blame Verizon because they do not care enough for Windows Phone to even stock accessories for the phones. It's even hard to find the phones in the stores as they have zero signage.

This is because its a low performing device. Like any product in retail you don't bolster sales of non selling items over those that have a huge selling appeal.

I would check Best Buy or Amazon if you need accessories.

CombatRock72
Enthusiast - Level 2

The lack of sales is due to VZW, not the phone itself. Promote it like VZW does for Apple and Android the OS would be a viable contender in the mobile race.  VZW is one of the main reasons for the failure in sales on this great product.

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Not applicable

CombatRock72 wrote:

The lack of sales is due to VZW, not the phone itself. Promote it like VZW does for Apple and Android the OS would be a viable contender in the mobile race.  VZW is one of the main reasons for the failure in sales on this great product.

If you read up on the sales of Windows devices you will find it has declined in this country (USA) from just last year.

That cannot be blamed on Verizon Wireless. Look at the overall sales broke down to all carriers (Real carriers like the Sprint, T-Mobile, AT&T and Verizon) they are dismal in regards to other platforms like Android and iOS.

I have been told Microsoft has ads on TV of which I have never seen. A guy here sent me a video on a Cortina versus Siri from YouTube and I found it amusing.

It is just not the right time for these devices. Microsoft should stay with the Personal computer market and not see the phones are never going to do any better. I would wait for the next quarter numbers and see what they post as overall sales in this country.

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DC4000
Contributor - Level 1

You aren`t going to get the update until it is outdated and irrelevant. Please understand that.

Its a known characteristic of Verizon.

The Icon didnt even come out until it was nearly out of date. Previously, BB update to allow Android apps on Z30 didnt come out until Z30s were nearly gone from Verizon. Before that, Droid Bionic was delayed right up until Droid Razr came out and one upped it.

Verizon does things at their own pace regardless how it affects its customers or how backwards it is.

Tidbits is going to respond to this with excuses for Verizon and will give Verizon every benefit of the doubt. I think its about time for the customers to get the benefits and for things to fall the customers way every now and then.

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Tidbits
Legend

... You are targeting me...

Anyway. Motorola came clean not long ago and the whole deal with them was their fault. The Moto X proves their previous attempts to updating their devices was their fault. How can they update the Moto X so quickly? Right... Especially after they became transparent about the update schedules.

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DC4000
Contributor - Level 1

I`m not targeting anyone. Everything I stated was fact, down to your reply giving Verizon the benefit of the doubt. I can assure you I do not magically know the future, just merely what to expect out of Verizon and these forums. Its such an old rerun.

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Tidbits
Legend

If you paid attention I haven't responded to any threads the past few days unless my name is ever mentioned... Just like the one you did.

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Tidbits
Legend

Look I didn't say a word and you and other people keep talking about me... That IS targeting my friend.

HTC and Motorola have owned up to the updates they push out and went transparent. You can't deny that. You also can't deny these two manufacturers are in the same position as Nokia. Low market share sold off(or on the sale docket). Yet these two can do something you claim Nokia can't do... Just saying...

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Trenton07
Enthusiast - Level 3

People keep talking about you.

So what does that tell ya?

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47seijar
Specialist - Level 2

Actually, it's all Microsoft now. Nokia is OUT of the phone business, having sold Devices & Services to Redmond.

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MedicDW
Enthusiast - Level 2

From what I heard, the delay is due to the company's marketing strategy not a technical issue. Minimizing WP display floor space, minimize WP selections, and delay 8.1 rollout, all that just to redirect sales to other platform, mostly iPhone 6. For those of us who bought Lumia Icon... they really don't give a flying flock if we get the update. Verizon has never been a fan of WP or friend with MS/Nokia. First, their CTO think WP 7 was not going to make it, then Verizon didn't like WP 8 privacy policy preventing Verizon from spying on their customers...

If other carrier buy my Verizon contract out now, I would switch in a heat beat.

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Tidbits
Legend

T-Mobile and Sprint ate buying out contracts. Here's your chance to get away.

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Vekim
Enthusiast - Level 2

..Verizon isn't going to upgrade the Icon, this is pretty clear .. meanwhile, at T-Mobile the inferior Nokia 635 comes with 8.1.. while here at Verizon, the phone built exclusively for Verizon can't get a simple upgrade after how many months that it's been available? .. it's been out long enough that new phones are being shipped with it.. you can stay with the company that is showing you how much you mean to them - or not, I choose not ..

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47seijar
Specialist - Level 2

You can download the Preview for Developers for free right now.

Preview for Developers | Windows Phone Apps+Games Store (United States)

Set up your free App Studio account first: Sign up - Microsoft account

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vzw_customer_support
Customer Service Rep

fokini,

We know and understand the importance of having your phone's software up to date. However, at this time there isn't a release date avaiable for your software update. Stay up to date here: http://bit.ly/n5snpq

KarenC_VZW
Follow us on Twtitter @VZWSupport

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DMH_515
Newbie

The excuses and non-answers are getting old.

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