I wish I had some way to give you hope but unfortunately you're definitely not the first person to ask this question. VZW has made it clear that they aren't in the customer service business so we now must take matter into our own hands. Write directly to the CEO.
You can contact Mr. Daniel S. Mead (CEO) by going to www.verizon.com/about/leader/contact/73.
Maybe if enough of us say something they'll try to at least pretend they appreciate our money.