Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
why am i paying for a 3rd phone i dont have since 1 and half year ago.
melissaw828
Newbie

I am still being biled for a phone i had cut off over a year and half ago getting really tired of this wanting me really change my mind about switching to another company. Help and explain

Labels (1)
0 Likes
Re: why am i paying for a 3rd phone i dont have since 1 and half year ago.
msturgis
Contributor

What do you mean by "cut off"? Did you cancel the line or just suspend it?

0 Likes
Re: why am i paying for a 3rd phone i dont have since 1 and half year ago.
kalafle1
Newbie

cut off?? when you requested to "cut off" the line of service they most likley gave you 2 options, cancel or suspend.first option: if you canceled the line you would of paid a ETF if you were still in your contract. if you were out of your contract you would of just canceled with no ETF. you would of noticed the ETF fee on your bill. second option: suspend the line. if you suspened the line it would still be on your account, you would still be paying for the phone. suspending the line means you are requesting there is no service active to the line. what you should do is call customer care ask why the line is still on your account. have them go back through the notations find out if you canceled the line or suspended.

0 Likes