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Every time I make a phone call the entire screen goes black and I am not able to enter anything into the dial pad nor am I able to access any other functionality whatsoever. I just have to wait until the call times out and then I get my screen and functionality back.
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I called Tech support too and remarkably the woman gave me a solution that did not requirement to deal with a replacement phone.
The solution is utterly bizarre. She told me to remove the cheap plastic case and sure enough once I did I was able to make phone calls without any problems. Crazy, no?
I put the case back on and everything is still fine.
She said if it happens again, leave the case off for a longer period of time. If that doesn't fix it then she said through tech support they can do a Reset.
I had this exact same issue. I called tech support, and I had a replacement phone on the way.
I called Tech support too and remarkably the woman gave me a solution that did not requirement to deal with a replacement phone.
The solution is utterly bizarre. She told me to remove the cheap plastic case and sure enough once I did I was able to make phone calls without any problems. Crazy, no?
I put the case back on and everything is still fine.
She said if it happens again, leave the case off for a longer period of time. If that doesn't fix it then she said through tech support they can do a Reset.
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