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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
why is my phone stuck on the Verizon screen
Jeffrey_Utech
Member

Yesterday my e-mail wasn't updating. Normally if I power the phone down and then power it back up, that reboots the e-mail app and everything works fine. I powered the phone down, but when I powered it back up I got the red "Verizon" screen and the phone won't progress past that point. I tried to power it down again and that no longer works, so I had to take the battery out. Now, every time that I try to power the phone back up, the phone freezes on the red "Verizon" screen.

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Re: why is my phone stuck on the Verizon screen
vzw_customer_support
Customer Support

That is very concerning, Jeffrey.Utech. Have there been any recent updates on the phone? Do you have your information backed up? http://spr.ly/6585BmLxF
DerekR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: why is my phone stuck on the Verizon screen
vzw_customer_support
Customer Support

That is very concerning, Jeffrey.Utech. Have there been any recent updates on the phone? Do you have your information backed up? http://spr.ly/6585BmLxF
DerekR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes