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Re: wifi
primortal
Master - Level 1
‎10-16-2015 09:34 AM

The only option left is to visit a Verizon Store.

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Re: wifi
Trader1
Enthusiast - Level 2
‎10-16-2015 09:37 AM

I used the tool that was saved on my desktop from yesterday. Is that ok?

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Re: wifi
primortal
Master - Level 1
‎10-16-2015 09:40 AM

Yep that's fine.  I'm suspecting it's a hardware issue being yesterday it worked fine for a bit yesterday.

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Re: wifi
Trader1
Enthusiast - Level 2
‎10-16-2015 09:45 AM

Will they replace it without cost?

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Re: wifi
primortal
Master - Level 1
‎10-16-2015 09:56 AM

That I can't answer.

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Re: wifi
vzw_customer_support
Customer Service Rep
‎10-18-2015 09:50 AM

Trader1

We absolutely want you to have a great working phone. Do you have any physical or liquid damage to the device? Are you still under the 1 year manufacturers warranty? Did you purchase an extended warranty or insurance?

ChristopherM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: wifi
Klhmt
Newbie
‎10-19-2015 02:27 PM

My is doing the exact same thing.  My IT person at work can't figure it out.  I can't connect either here or at work.

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