won't reset
Enthusiast - Level 2

So yesterday I lost the sound from my phone unless it was connected with headphones so I did a factory reset and now it is stuck. I get the gears and hold down the volume down and the power to allow it to reset then I hold down the volume down key to TRY and get to the exclamation mark screen, but from there keeps resetting and never shows the exclamation mark. Help?

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