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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Hi, my Sony Xperia v3 factory reset itself inside of my pocket the other day. Is there any way to recover the memory? The phone was not backed up by the way.
dpfam
Member
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Re: Hi, my Sony Xperia v3 factory reset itself inside of my pocket the other day. Is there any way to recover the memory? The phone was not backed up by the way.
vzw_customer_support
Customer Support

dpfam,


I'm regret to hear that you device malfunctioned in this manner.  If the device was not backed up, then we'd have no way of restoring any information for you.


Are you positive that your device was not backed up with the Verizon Cloud? Here's some information on the Cloud and how you're able to restore information; http://vz.to/1rVG0ux




TrevorC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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