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Sony Xperia 5 (Unlocked, 2019) - December 1, 2019 Google Play system update is blocked
swerve147
Member
‎12-29-2019 06:41 AM

Hello, I just want to report that the Xperia 5 (unlocked, 2019, Android 10) is being blocked from installing the December 1, 2019 Google Play system update. If I remove the SIM, the update installs as normal. As soon as I insert the SIM, the phone automatically reboots and reverts back to the October 1st, 2019 patch.

Kindly advise the appropriate tech/software teams at Verizon to review and approve the update for the Sony Xperia 5. Thanks.

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Correct Answer!
Re: Sony Xperia 5 (Unlocked, 2019) - December 1, 2019 Google Play system update is blocked
vzw_customer_support
Customer Support
‎12-31-2019 06:58 AM

swerve147, I definitely understand needing the latest software for your Xperia 5. Since this device is not a Verizon Wireless device, we're not able to troubleshoot or roll out a new software for it. I'm really sorry.

 

VanessaS_VZW

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