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hd calls not working, and also mic shows it is muted in calls and no way to unmute
teresa1983
Member

Had to reset phone after update, video calls not working and also my mic is showing muted but it is not muted when I make calls. any help would would be great.

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Re: hd calls not working, and also mic shows it is muted in calls and no way to unmute
vzw_customer_support
Customer Support

It's important to have access to all of the calling features on your device. I'm more than glad to assist in getting your phone working as soon as possible. Is the update you're referring to an operating system software update or did you update a different application that necessitated a reset?
JosephT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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