It is important that you are able to use your Promo. Did you already get the email message, and the link didn't work, or are you still waiting for the email message?
NotSure76, we can get this corrected for you so you can take advantage of the Apple News+ promotion. We've sent you a private message to further assist. Thank you.
Kmbrlee, we are here to help! Are you trying to open the link on a computer or on your phone? If it's on your phone, is you phone's system and browser up to date? - ScottD_VZW
I ended up paying $9.99 for a month of Apple News+ as the reward would not accept now the 'Use now' button is grayed out. So far the first attempt at using a My Verizon reward has cost me $10.