Don’t bother calling Verizon, they will just tell you to call Apple Support. I’m having the same issue, when I click the redeem offer I get the App Store pop up that show the free subscription offer and then payment not processed. Dead end. Just like the dead end I hit when I called Verizon For help.
Tkparker961, we're sorry to hear of your troubles. Yes, in some cases promotion issues need to be resolved through the original party, in this case, Apple. To make sure we're aligned though, are you running into an issue form using Verizon up rewards or the new device purchase promo?
Hi, Jscal98. We are glad to see that you're taking advantage of Verizon Up. What issues are you experiencing? Please provide additional details. We're here to help.
That's certainly the last thing we want to see. Getting the most from your promotion is a big deal. Do you get any other message beyond that? Is your data working for other things?
Hearing this concerns us, Bob_H. Being able to get your rewards redeemed is important to us too. an you please send us a Private Message, so we can discuss?