Can not sign in to Verizon Cloud on iPad mini
Special100
Newbie

I tried at least 10 times to sign in to Verizon Cloud via my iPad mini and i get the same error message consistently:

After selecting what I want to backup I get a message:

Something Went Wrong

There was a problem when you signed in

Please wait a moment and sign in

again [422 : 4508]

What am I doing wrong

Labels (1)
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Re: Can not sign in to Verizon Cloud on iPad mini
winterbaby18
Specialist - Level 1

Have you tried deleting the app and then downloading it again?  VZW apps are really finicky about whether they work or not.

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Re: Can not sign in to Verizon Cloud on iPad mini
Special100
Newbie

Thanks for your reply I tried at least 10 times. The same error

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Re: Can not sign in to Verizon Cloud on iPad mini
amberf_vzw
Verizon Employee

I am sure you are doing everything correct Special100! I
want to make sure you can view your Verizon Cloud. Have you tried logging in on
a computer? Did you get an error message there?  I want to get to the
bottom of this so please share details. 

AmberF_VZW

Follow us on Twitter @VZWSupport

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Re: Can not sign in to Verizon Cloud on iPad mini
winterbaby18
Specialist - Level 1

The problem is entirely with the app but I cannot find the contact information for the development team.  You could try calling 8009220204 or *611 and select the option for tech support.  Otherwise, you could facebook message them through their page (when I've contacted them through their page I received replies the same day).   Alternatively, you could tweet them or try Live Chat on this website.

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Re: Can not sign in to Verizon Cloud on iPad mini
Special100
Newbie

Can you please be more specific. Do you mean a computer running on a windows 8? Running VerizonWindowsInstaller.exe gets xml parsing error errors"not well formed  invalid token at line 220

Please clarify

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Re: Can not sign in to Verizon Cloud on iPad mini
vzw_customer_support
Customer Service Rep

Thanks for your fast response Special100! I was wondering if you can go to http://vz.to/1B2gZqd and log in and view your Verizon Cloud information. Have you had a chance to try another tablet? Please share.

AmberF_VZW
Follow us on Twitter @VZWSupport

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