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How do I change my iPad mini 2's SIM PIN when I can't remember what it is?
Tomte
Member

I went to enter a new PIN to lock my iPad's SIM card and was asked to enter a number. At some point, I must have entered a number already, because I got a message that I had entered the wrong one. I tried another number, but that also failed. I have one try left. I'm not sure what happens if I fail on that last try, so I want to change the PIN, but how can I do that? I can't seem to choose the change PIN option.

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Re: How do I change my iPad mini 2's SIM PIN when I can't remember what it is?
vzw_customer_support
Customer Support

Tomte, sorry to hear that you have had trouble with the SIM pin. Have you tried 1111? If you need the PUK code you can log into MyVerizon at verizonwireless.com . Under My Device click View All. Under About My Device, Click on My PIN and Unlocking Key. You will need to enter the PUK code and then the PIN you see presented in the pop-up.

You can also acquire your PUK code if needed by calling 800-922-0204.

BrianP_VZW
Follow Us on Twitter @VZWSupport

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Re: How do I change my iPad mini 2's SIM PIN when I can't remember what it is?
Tomte
Member

Well, I found the answer myself:

After you have entered the PIN three times unsuccessfully, you will need to obtain the PIN Unblocking Key (PUK) from Verizon Wireless via your online account management tool (My Verizon, My Business Account or Verizon Enterprise Center). Please note that if the PUK is entered incorrectly 10 times, the SIM card will no longer work and must be replaced.

Unfortunately, I have not figured out where in the account information found in My Verizon the PUK is located. If anyone can tell me how to find it, I'd appreciate it.

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Re: How do I change my iPad mini 2's SIM PIN when I can't remember what it is?
vzw_customer_support
Customer Support

Tomte, sorry to hear that you have had trouble with the SIM pin. Have you tried 1111? If you need the PUK code you can log into MyVerizon at verizonwireless.com . Under My Device click View All. Under About My Device, Click on My PIN and Unlocking Key. You will need to enter the PUK code and then the PIN you see presented in the pop-up.

You can also acquire your PUK code if needed by calling 800-922-0204.

BrianP_VZW
Follow Us on Twitter @VZWSupport

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Re: How do I change my iPad mini 2's SIM PIN when I can't remember what it is?
sprmankalel
Leader

Go to the store and get a new SIM card.

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Re: How do I change my iPad mini 2's SIM PIN when I can't remember what it is?
Tomte
Member

Thank you for the reply.

I have one chance left to enter a number and then I will be locked out of

4G service. So, I have not tried 1111. What will that number do?

When I log into MyVerizon, it does not offer "view all" as an option under

My Device. Instead, under My Device it only offers the following:

My Device

Apple

iPad mini with Retina display 32GB Space Gray

Other Options:

Accessories

Change Your Prepaid Device

Device Support

FAQ

My Plan

300MB for $5 Daily Plan

View Plan Details

Other Options:

Add Data or Change Plan

Disconnection of Service

View Plan Options

There is no place I can find that provides with a PIN or PUK. I have tried

clicking on all the options listed above.

Verizon Wireless Customer Support

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"How do I change my iPad mini 2's SIM PIN when I can't remember what it

is?"

To view the discussion, visit:

https://community.verizonwireless.com/message/1070177#1070177

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