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How do I speak to a supervisor?
Diana237
Member

I need to speak with a supervisor. I called and had 20 minutes on a call. The Vwz person would only remain anonymous, and said it was against company policy to do otherwise. I have an issue to resolve and need to have management contact me without being anonymous.

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Re: How do I speak to a supervisor?
Loquat
Sr. Member

This is a peer-to-peer forum so chances of you getting the attention of an actual manager are slim to none...your best bet is to call VZW and keep trying until you get someone who will hear your concern...

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Re: How do I speak to a supervisor?
Diana237
Member

Dear Verizon,

I was just called back by a person who could not speak English very well, who claims he is at the highest level of  management. His name is William [removed] in California. He spoke over me and was rude.

RE: I-pad: My credit card has been billed continuously 4 times so far, without my asking, or approval. I signed up for one month Only of service, and my account shows zero usage. They told me I was Not on Auto re-new, but since this is prepaid service it can't be credited back (even though they took the money from my American Express card). I asked who there could help me and he (the so called manager) told me that it was just policy, and he was as high as there is. He had the same poor english as the first person, and it just sounded like there was one guy covering for the other.

Verizon, can you please have someone who can help me call, or leave me an e-mail message with there phone #. Also, I would appreciate if they are easily understood when speaking english.

Thank you,

Diana

Personal information removed as required by the

Message was edited by: Admin Moderator

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Re: How do I speak to a supervisor?
Loquat
Sr. Member

Waiting for an actual reply here make take a lot longer than being persistent in your calling to them...just sayin...

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Re: How do I speak to a supervisor?
vzw_customer_support
Customer Support
I'm sorry to learn of this experience, Diana237. Rudeness is certainly not acceptable. You mentioned your tablet being billed continuously.  If the iPad is still in your possession, you can follow the steps in this link to cancel your data plan: http://spr.ly/65894GxT

Unfortunately we do not have access to Prepay accounts. For additional assistance, please contact our Prepay team at 888-294-6804.

AndreaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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