I need to speak with a supervisor. I called and had 20 minutes on a call. The Vwz person would only remain anonymous, and said it was against company policy to do otherwise. I have an issue to resolve and need to have management contact me without being anonymous.
This is a peer-to-peer forum so chances of you getting the attention of an actual manager are slim to none...your best bet is to call VZW and keep trying until you get someone who will hear your concern...
I was just called back by a person who could not speak English very well, who claims he is at the highest level of management. His name is William [removed] in California. He spoke over me and was rude.
RE: I-pad: My credit card has been billed continuously 4 times so far, without my asking, or approval. I signed up for one month Only of service, and my account shows zero usage. They told me I was Not on Auto re-new, but since this is prepaid service it can't be credited back (even though they took the money from my American Express card). I asked who there could help me and he (the so called manager) told me that it was just policy, and he was as high as there is. He had the same poor english as the first person, and it just sounded like there was one guy covering for the other.
Verizon, can you please have someone who can help me call, or leave me an e-mail message with there phone #. Also, I would appreciate if they are easily understood when speaking english.
Message was edited by: Admin Moderator