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Ipad air

all of a sudden today I'm not getting video ,only audio for adult sites. I'm getting a still picture only

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Re: Ipad air
Customer Support

RONVFWSCC, we definitely want to help ensure that your device is working to the best of its abilities. We'll need to gather a little more information to make sure we have a full understanding of this issue and we can get to the root cause. May we ask if the videos on these sites have worked on the iPad in the past? How are your videos working when you're on other sites? Have you come across any error messages when attempting to watch a video?


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