Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Lost Order
RdecBrawl
Member

I ordered an Ipad air on the 13th of July along with a few other items and I paid for next day shipping. I got the confirmation email and the respective amount was taken out of my bank account but I never got another update on the order. It's been a week and the order is still processing when I check it. I chatted with a Verizon agent and it turns out they can't find my order. Apparently they can see the confirmation email but still can't find my order. Did anybody else have this issue and was it fixed? The Verizon Agent did say that they could issue a refund but I would really prefer to just receive the items that I ordered. 

Tags (2)
0 Likes
Re: Lost Order
vzw_customer_support
Customer Support

RdecBrawl-

We are sorry to hear about your order! This is never the experience we want you to have. We would be happy to look into your order. Please respond to my private message. 

0 Likes