Not able to generate pin.

[Yidelandau]

When I try to sign into my message plus app on my iPad it comes up Not able to generate pin. I tried everything  restarting, update my iPad, and no solution any ideas how to fix this

[jav6]

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@Yidelandau wrote:

When I try to sign into my message plus app on my iPad it comes up Not able to generate pin. I tried everything  restarting, update my iPad, and no solution any ideas how to fix this

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Are you signing in using the number/profile associated with your iPad's line or the number/profile of another line on your account?

[Yidelandau]

Of the line of my phone

[vzw_customer_support]

It sounds like your tablet line wants to verify with a Secure PIN to access the Message+ features. Let's take a look at your account to assist with this. Please, Private Message us for an agent to verify. - NicholasS_VZW

[vzw_customer_support]

Let's take a look, please send us a Private Note.