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Return and cancel line
nurdgbdy
Member

I bought IPad 9.7 5/4/19 at Verizon store and determined I needed the I pad pro. I went to Verizon store and bought the iPad Pro 5/9/19 and plan to return the IPad 9.7 and my husband threw the box away. I also want to know what it will cost me to return the I pad 9.7 and cancel that line and if I can now that the box is gone? I’m within the 14 days.  I wanted to just exchange it and was told I couldn’t. 

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Re: Return and cancel line
vzw_customer_support
Customer Support

We would be unable to accept your return without the original box, the equipement itself, charger, instruction, etc. Here is a link with more information: https://www.verizonwireless.com/support/return-exchange-procedures/.

 

TaylorH_VZW