@knglerxst ,
Thank you for those updated details. When you place an order for any device, we have that device set up to be received and activated by you, using the mobile line that is associated with the device. For example, if you buy a phone, we expect the phone to be activated on your phone line so the network is set up to look for that. You had said you purchased and sold this iPad without ever activating it on your account, so that not only would mean the device is not going to be covered by our unlock policy, but that the iPad is going to a different line and account than what it was intended for. It would be no different from if someone was to take your new phone and activate it on their own line before you had the chance to do so. This can result in the iPad, line, and account being locked for having a potentially stolen device, which is why it was recommended to purchase a carrier-free model from the manufacturer directly. As you had said you already sold the tablet, you'll have to either ask for it back and refund the purchase, or wait and see what happens with it on the other person's account now. -Russell
