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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Trade in

I upgraded my iPad to a iPhone 11 the kit was sent to me on 10/2 I sent this back at a UPS box 10/7 it is now 11/4 I have received numerous emails about my trade in not being received. I spoke to a rep who told me this is being processed and it has been received today my account was charged for the Ipad I sent in. Please advise on what I need to do about this as I am not out of an iPad and money . 

Re: Trade in
Customer Support

We know how important it is for your trade in to run smoothly. We have sent you a Private Note so that we can look into this further with you.