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iPad - phone numbers displayed instead of names in text messages
aguilb
Member

Connected a new iPad via wifi and the text messages I receive only display phone numbers of my contacts and not their names.  do you know how to fix this?

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Correct Answers
Re: iPad - phone numbers displayed instead of names in text messages
Weth
Sr. Leader

On the iPad:

Make sure connected to same applied and icloud account as your iPhone

Go to settings / iCloud

Turn on Contacts

This should update the iPad with your contacts in iCloud (assuming you are backing the contacts from your iPhone to iCloud) and then keep the two in sync.

View solution in original post

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Re: iPad - phone numbers displayed instead of names in text messages
vzw_customer_support
Customer Support

Hi Aguilb, to display as much information with your texts messages is important. Let's look into the concerns of why this is happening and work to get it fixed, When did this issue start happening? Are you using an app to send and receive messages? Share more details so we can look for a solution. 
EdwinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: iPad - phone numbers displayed instead of names in text messages
aguilb
Member

Hello,

Thank you for your response. There is no special app I am using to send the

text messages with other than the built-in app. It's a new iPad

(wireless-only) at the moment and was always the case.

On Thu, Apr 21, 2016 at 1:38 PM, Verizon Wireless Customer Support <

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Re: iPad - phone numbers displayed instead of names in text messages
vzw_customer_support
Customer Support

aguib we appreciate those details they are very helpful. Let's keep going until we get this resolved. What kind of phone do you have? If it is an iPhone, do you use iMessage on it?     RosanneM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: iPad - phone numbers displayed instead of names in text messages
aguilb
Member

This is an iPad that is having the issue. Not an iPhone. But I use an

iPhone 6

On Thu, Apr 21, 2016 at 2:54 PM, Verizon Wireless Customer Support <

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Re: iPad - phone numbers displayed instead of names in text messages
vzw_customer_support
Customer Support

aguilb,


Thanks so much for continuing to work on this with us. We appreciate your efforts. To be clear, do you mean this is a WiFi only iPad model? How is this device synced to your iPhone? Are you using the same Apple ID in both?


EricW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: iPad - phone numbers displayed instead of names in text messages
Weth
Sr. Leader

The names come from your address book.  You need to get your address book on the iPad copied from your phone Or iCloud account. 

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Re: iPad - phone numbers displayed instead of names in text messages
aguilb
Member

Yes that is correct. Wifi only and same Apple ID

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Re: iPad - phone numbers displayed instead of names in text messages
aguilb
Member

Ok so I download iCloud? Or do I have to do it through iTunes connected to a computer?

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Re: iPad - phone numbers displayed instead of names in text messages
Weth
Sr. Leader

On the iPad:

Make sure connected to same applied and icloud account as your iPhone

Go to settings / iCloud

Turn on Contacts

This should update the iPad with your contacts in iCloud (assuming you are backing the contacts from your iPhone to iCloud) and then keep the two in sync.

0 Likes