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$700 Trade-in promo not honored

I traded in 4 of my devices last February, 2022 and I have still yet to see the credit to my account like promised, I have contacted them multiple times via phone calls, chat, email, etc and they have no answers for me other than to wait a billing cycle to see if it shows up. I traded in my daughters iPhone 11 for $750 off kf her iPhone 13 Pro, my fiancés iPhone X for $750 off of his iPhone 13 Pro, my daughters Apple Watch 3 for a free Apple Watch 6 series PLUS a $86 credit I never received also, and I traded in my iPhone 8plus for $450 off my iPhone 13 Pro… i open my account and it says I owe the full amount on ALL 4 DEVICES!?!?!? All of my devices were paid off and the fact that I can’t get anyone to credit me or answer my questions really makes me wonder what the heck is going on Verizon?!? I’ve been with you for 12 years and I’ve about had it!  #trade-in #promo #iphone 13 pro