Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
$700 Trade-in promo not honored
KAONIMYLOVE
Member

I traded in 4 of my devices last February, 2022 and I have still yet to see the credit to my account like promised, I have contacted them multiple times via phone calls, chat, email, etc and they have no answers for me other than to wait a billing cycle to see if it shows up. I traded in my daughters iPhone 11 for $750 off kf her iPhone 13 Pro, my fiancés iPhone X for $750 off of his iPhone 13 Pro, my daughters Apple Watch 3 for a free Apple Watch 6 series PLUS a $86 credit I never received also, and I traded in my iPhone 8plus for $450 off my iPhone 13 Pro… i open my account and it says I owe the full amount on ALL 4 DEVICES!?!?!? All of my devices were paid off and the fact that I can’t get anyone to credit me or answer my questions really makes me wonder what the heck is going on Verizon?!? I’ve been with you for 12 years and I’ve about had it!  #trade-in #promo #iphone 13 pro