Bad Service on iPhone 11
tishbru
Newbie

Ever since I did the last update to iOS 14.8, I have a weak signal where I used to have a strong signal, and my calls are getting dropped.  Anyone else having these problems?  I'm in Fairfield county, CT

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Re: Bad Service on iPhone 11
vzw_customer_support
Customer Service Rep

We are experiencing higher volumes than normal. Please allow us a moment and we will be with you shortly. Do not respond as this may cause delays with receiving a response. -Lorenzo

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Re: Bad Service on iPhone 11
vzw_customer_support
Customer Service Rep

We definitely want to provide service that you can count on. Are you receiving any error messages on your phone? There are no alerts for your area. -Lorenzo

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Re: Bad Service on iPhone 11
tishbru
Newbie

No, I'm not receiving any error messages, just my coverage has worsened since the update and I don't have a very strong signal any more.  My zip code is 06897

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Re: Bad Service on iPhone 11
Piscestg
Specialist - Level 1

The current iOS for iPhone is 15.0.1. I suggest updating to that before trying anything else. 

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Re: Bad Service on iPhone 11
vzw_customer_support
Customer Service Rep

tishbru, have you attempted any troubleshooting on the device since the update? *Jose

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