Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Bad customer service

I decided to buy an iphone 11 by verizon, and then started a long and bad experience, I just had a headache. I placed my order through the site, and chose a delivery in two days. The next day I went to look for the delivery status and my order was awaiting some confirmation that until now I did not understand. I called pr verizon and they approved the order, but what about my two-day delivery, was it a scam? a while later I learned that the bank blocked the payment, I called the bank, authorized it, they placed the order again, and I still do not know if I would have my phone within the promised time, I went to a VERIZON store to find out more and inform me that the request had already been sent. as well? had not even approved yet. no one on verizon knows anything, they're all lost! I left the store and called again, finally approved my order with delivery in 1 day. I waited for the order all day, and at the end of the day did not deliver, according to them the address was wrong and only verizon could change, I called verizon again and they said they updated and would deliver today. I kept waiting again and nothing. At the end of the day I discovered that they updated and sent the phone back to its original destination. Verizon is a scam. totally incompetent