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Bait and Switch
audiojack23
Member

I was offered a 250$ trade in value for my iphone. When Verizon received the phone they said there was a crack in the screen-which it DID NOT have any damage since i kept it in a protective case the whole time I had it. 

Now, Verizon is saying they will only give me 90$. This is bate and switch tactics which is fraud. There was no damage to my trade in phone.

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Re: Bait and Switch
audiojack23
Member

How is it that you can get back to me in 7 min via email but when I call in to talk to a customer agent it took over 30 min to talk to somebody and then they hung up on me. 

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Re: Bait and Switch
rcschnoor
Sr. Leader
Sr. Leader

@audiojack23 wrote:

How is it that you can get back to me in 7 min via email but when I call in to talk to a customer agent it took over 30 min to talk to somebody 


Because 1 person can be responding to MULTIPLE people via email at the same time where someone can only be speaking with one person at a time on the phone.

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