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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Billing error that cannot be fixed - uber frustrating!
LSBelt
Member

I have talk to multiple agents who have promised to fix my problem, I ordered an Iphone 11 pro (certified pre owned) on May 12th of 2022 and along with a new line of service and a new number, I was able to purchase it for $0.00/month. The problem that can't be fixed is that I'm being charged $13.61 monthly for this phone. The agent(s) promises to credit the cost (which I always receive) and to fix the promo. Then next month rolls around and I am at square one again, and again, and again. These are not short phone calls 1 + hours each my last chat online was 2.5 hours - I honestly think the point of these long calls is so that I will go away! What the 2.5 hour chat ended with is that I need to call every month and reference our chat and "Hot Notes" and it will only take 10 - 15 minutes to get my $13.61 credit (and I have 30 months left) I told the agent that was a resolution I cannot live with! Is it wrong to expect a billing error to be fixed? Is it my responsibility to call for the next 30 months for my credit. There has to be an easier fix to the problem of the missing promo. Please, I am a loooong time customer this cannot be that hard to fix! Verizon please fix this.

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Re: Billing error that cannot be fixed - uber frustrating!
vzw_customer_support
Customer Support

Hello! Thanks for bringing this to our attention today. We will be sending you a Private Note shortly to investigate this further with you.*Bryan

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