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Billing issue plus they are changing my phone number without my asking me
ramlaaamir
Member

Dealing with Verizon is a really painful process, called them more than 10 times, after long discussion over the phone any associate that I spoke to ended up charging me more.  Now on top of that, I received a message saying that they are changing both of our phone numbers. No one answers the phone after 5, if there's anyone willing to help on chat support they disappear. I have no idea who should I contact.

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Re: Billing issue plus they are changing my phone number without my asking me
vzw_customer_support
Customer Support

Hello, ramlaaamir. We always want your experience with getting assistance to be good. We are sorry to hear it has not been with the issue you are dealing with. We are going to send you a Private Note to assist you further.  *Cassie

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Re: Billing issue plus they are changing my phone number without my asking me
ramlaaamir
Member

I didn't receive any message, I would like to cancel the agreement with Verizon but unfortunately, no one is willing to help, I just hate Verizon.

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Re: Billing issue plus they are changing my phone number without my asking me
vzw_customer_support
Customer Support

This is never the experience we want for you or any of our customers, ramlaaamir. We are here for support and happy to help. Please send us a Private Note to get started. *Cheyenne

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