I’ve been going round and round on the phone, being shuffled from one department to the next then right back to the department I originally started in, each with a 10 to 20 minute wait on hold time. I’m only trying to cancel a data line I haven’t used since I thought it was closed in September of 2020 with the rest of my account when I switched service providers. I have not received an eBill or notification of any sort indicating that my iPad data line was still being billed even though I no longer physically posses either the iPad or the SIM card they’re billing me for. Customer service is absolutely nonexistent with Verizon. They offer to let you speak with a real person for a fee of $7 but as it turns out the paid reps are just as clueless and incapable as the free ones and you just foolishly agreed to throw $7 more dollars down the Verizon “rip off” toilet. I got so frustrated I decided to drive the 30 miles to visit the nearest Verizon store. After waiting my turn I was told my issue could only be handled at the corporate store on the other side of town, 10 more miles away. When I got there they told me it could only be done by phone. why? I only want to close an inactive account and close out the bills I thought I was done with. From what I’ve read about others having this same experience I’m thinking a class action lawsuit may be our only way to deal with this rip off scam Verizon is running. A “cancel account” button is not that hard to add to the Verizon Website. I can’t take another day off work to deal with issue. I will not pay the outstanding bill for a line that I don’t even use if Verizon can’t or won’t provide a way to close it.