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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Circuits are Busy, 611 not working
Worldtravelstephanie

Problem: when dialing any customer service number (ie: 1-800 numbers) I receive ‘all circuits are busy please try again later...’. However, when dialing private numbers (is: friends, contacts in phone) the call goes through. When dialing *611, I receive ‘the call cannot be completed as dialed’.

What is going on and how to I fix it?

Background: This is my new iPhone 11 Pro which I upgraded and swapped my service to this device yesterday. Everything has appeared to be in order until this point. Verizon chat has failed me also, as I have attempted to start several chats but in the middle of each chat the ‘person’ chatting stops responding so long that the session times out. Now I’m really stuck for help!

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Re: Circuits are Busy, 611 not working
bearone21
Leader

your friends aren't as busy as customer service.

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Re: Circuits are Busy, 611 not working
Worldtravelstephanie

@bearone21 That was generally unhelpful, please try to help the community by not being condescending or facetious, not all of us are tech savvy. There turned out to be a real problem with my phone, which Verizon was able to fix technically. If I had known, or if someone would have known and told, it would have helped Verizon be less busy than my, 'friends'. 

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Re: Circuits are Busy, 611 not working
dngstr
Member

what was the solution? i am having the same problem

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Re: Circuits are Busy, 611 not working
vzw_customer_support
Customer Support

dngstr, we understand the importance of getting the help you need. Were you able to get a hold of our Customer Care team? Is there something we can assist you with? *Joshua

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