On 9-11-2020, I saw a promotion for $350 trade-in value when purchasing an Apple IPhone 11. I tried to order it online but because the system couldn't verify my address, I had to call in the order. The Verizon Wireless representative that I spoke with confirmed the $350 promotion and would be trading in my IPhone 8 with 512GB. I ordered a new Apple iPhone 11 Pro Max 512GB in Space Gray, along with several accessories.. The representative did not issue me a submission number for the trade-in. I also did not receive return packaging for the trade-in. I called and spoke to a Verizon Representative that I explained about the promotion and the absence of trade-in return packaging. She told me that it was just a mistake and she would send me a return label for the trade-in. Still I was never issued a submission number for the trade-in. I have called numerous times, speaking with several representatives;
As of 2-12-2021, I have heard nothing from Verizon Wireless. I have received no credit for my trade-in. I personally believe that because of COV-19 and Verizon admitting that they hired a bunch of new employees who work from home, they were not properly trained and making numerous mistakes without accountability, where I am punished for the incompetency.
As of 3-9-2021, I have heard nothing from Verizon, no update or even a callback from a supervisor, which I requested.
Making sure we keep our promises is key to our success, davekmn. Since we will need to look at certain details in the account, we have sent a Private Note to continue this conversation.
We never want to see you go, davekmn. Please continue with us in a Private Note and we can review your promotion. I am sure we can find out what is going on.