Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Data not working
DannyO3
Member

My data had been working well at my current location for a couple years, but recently I cannot get service here.  I can receive data that works well not far from here which makes me think this is a tower issue which I don't know how to report.  I went through the chat bot feature and tried to troubleshoot, but that did not work.  I spoke to a representative on the chat feature and that person tried to transfer me to someone else which abruptly ended the session.  I don't want to leave Verizon but may have to if this can't be resolved. 

0 Likes
Re: Data not working
vzw_customer_support
Customer Support

I know the importance of maintaining a reliable connection at all times! We want to help you stay! Does the service improve as soon as you step outside? What does the signal show on the phone 

0 Likes
Re: Data not working
DannyO3
Member

The signal LTE normally with 2 bars and service does not improve when I go outside.  I have been able to use my data today, but only for short periods before it stops working again.

0 Likes
Re: Data not working
DannyO3
Member

Data stopped working again this afternoon and has been down for awhile.  Tried using the chat bot and it was of no help.  Tried using the chat with a representative and he disconnected me.  Do better Verizon.

0 Likes
Re: Data not working
vzw_customer_support
Customer Support

Have you reset your network settings to ensure you're refreshing your device with the network? TaylorH_VZW

0 Likes
Re: Data not working
vzw_customer_support
Customer Support

Providing the best speed is important to us, and I'm truly sorry to hear about the experience you're having with us. Please tell me more about the problems you're experiencing with your data connection? Is this happening in a specific location? Do you know if anyone else on the same account or other users are experiencing the same problem at the exact location? Share details. We are here to help you. 

EvelynB_VZW

0 Likes