Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Exchanging phone purchased online within return period.
1maver
Member

Hello,

I accidentally ordered the wrong iPhone 11 online. I have filled out the return form.  How do I get a replacement phone?  Do I start a new order again?  Please help!  The local store is closed and I have been on-hold and chat with no response. I do not want to get stuck with 2 phones!

0 Likes
Re: Exchanging phone purchased online within return period.
easttn1
Member

Sadly you are stuck.  It will be weeks before they will receive the phone back into their inventory.  With everything going on maybe longer.  I tried on hold for an hour today to get a chat going online and they never got to me.  I wish you well, but Verizon has shut down.

0 Likes